Shipping policy

Shipping destinations

Showtime Pools ships eligible equipment and parts within the United States. Available delivery options depend on the product and destination.

Order processing

In-stock orders are normally prepared for shipment within [INSERT ACTUAL HANDLING TIME] business days after payment confirmation.

Any different processing time for a special-order or backordered product will be disclosed before purchase.

Delivery estimates

Standard parcel shipments normally arrive within [INSERT ACTUAL PARCEL TRANSIT TIME] business days after shipment.

Freight shipments normally arrive within [INSERT ACTUAL FREIGHT TRANSIT TIME] business days after shipment, subject to the carrier’s delivery appointment requirements.

Processing time and transit time are separate. Business days exclude weekends and public holidays. Delivery estimates may vary by destination and carrier.

Shipping charges

Shipping charges are disclosed before you complete your purchase. Large or heavy products may require freight transportation. Where a freight quote is required, contact us before ordering to confirm transportation costs, unloading requirements and any additional delivery services.

Local delivery and installation

Local delivery and installation may be available for eligible California addresses. Availability, scheduling and charges must be confirmed before booking. Installation is not included in an equipment purchase unless expressly stated.

Local pickup

Pickup may be arranged at our Sherman Oaks warehouse by appointment. Wait for confirmation that your order is ready and for the exact pickup address before traveling.

Tracking and delivery problems

Tracking information will be provided when available. Contact us promptly if a shipment is missing, damaged or incorrect, and retain the packaging for investigation.

Shipping delays

If we cannot ship within the stated timeframe, we will contact you with an updated shipment estimate and the option to agree to the delay or cancel the unshipped merchandise for a full refund.

Questions

Email operations@showtimepoolmechanics.com or call (323) 825-2099.