Refund policy

We want you to receive the right equipment for your pool. For questions about returns, contact operations@showtimepoolmechanics.com or call (323) 825-2099.

Return eligibility

You may request a return within 30 calendar days after delivery. For change-of-mind returns, products must be unused, uninstalled, and in their original packaging, with all included accessories, manuals and parts. Proof of purchase is required.

Products clearly identified as final sale before purchase are not eligible for change-of-mind returns. Used or installed equipment is not eligible for change-of-mind returns. These restrictions do not remove your rights concerning defective, damaged or incorrectly supplied products.

How to request a return

Email us with your order number, the product name and your reason for returning it. Include photographs where relevant.

Contact us before shipping anything back. We will provide return authorization, the appropriate return address and shipping instructions. The business address listed on our website is not automatically the return destination.

Return shipping and fees

For change-of-mind returns, customers pay return shipping, including any required freight transportation. Original outbound shipping charges are not refundable.

We do not charge a restocking fee for eligible returns that meet this policy.

For an incorrect item or a product confirmed to have arrived damaged or defective, we will cover the necessary return shipping and arrange an appropriate replacement or refund.

Damaged, defective or incorrect products

Inspect your shipment upon arrival and contact us promptly about any problems. Please retain the packaging and provide photographs of the product, packaging and shipping label so we can investigate.

Refunds

We will notify you after receiving and inspecting your return. Approved refunds will be issued to the original payment method within 10 business days. Your bank or payment provider may take additional time to post the credit.

Cancellations

Contact us as soon as possible to request cancellation. Orders canceled before shipment will receive a full refund. Once an order has shipped, the applicable return process and shipping costs apply.

Nothing in this policy limits rights provided by applicable consumer protection laws.